Shipping & Returns

Order Guidelines

Orders are typically processed within 1 to 2 business days. Please allow ample time for orders to arrive based on order processing time and shipping guidelines as listed below.

Out of Stock Items

If your packing slip shows a "0" quantity listed next to any item, it indicates an “out of stock item”. You will not be charged for “out of stock” items; they will be removed from your order and a backorder will NOT be created. To receive any of the items removed from your order, you will need to place a separate order. To check on the status of a previously “out of stock” item, please contact our Customer Service Team.

Shipping in the United States:

All items are shipped from our facility in Rochester, Minnesota. Transit times vary depending upon geography and shipping method.

After processing please allow:

• 2-4 days for UPS GROUND depending on where you are in the country
• 2-3 days for US Postal Service Priority Mail
• 2-5 business days FedEx Home Delivery
• 3 days for UPS 3-Day plus weekend if applicable 
• 2 days for UPS 2-Day plus weekend if applicable 
• 2 business days - FedEx 2nd Day by 4:30pm
• 1 day - FedEx Priority Overnight by 10:30am
• 1 day - FedEx Standard Overnight by 4:30pm
• 1-Day Delivery to Alaska and Hawaii may take 2 days.

Please note: UPS/FedEx cannot ship to a PO Box. If you're shipping to a PO Box, your only shipping option is US Postal Service.

About Estimated Arrival Dates

Estimated arrival dates are for domestic orders.

Estimated arrival dates don't apply to:

• Deliveries to Alaska, Hawaii, PO boxes and rural areas
• Deliveries made to U.S. territories, APO, FPO and international addresses
• Items that are out-of-stock at the time of ordering

Please Note:

• Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
• For shipping-related questions, please contact us directly at 1-507-226-8238

Return and Exchanges

Trailtopia has a 100% Satisfaction Guarantee. Before attempting to return anything, please read below and contact our Customer Service Team at: http://trailtopia.com/contactus

• You may return non-food items within 30 days of delivery for a full refund.
• We will pay the return shipping cost if the return is a result of our error (i.e. damaged, defective, or incorrect item). Otherwise, the customer is responsible for shipping fees.

Please note: we cannot accept returns on certain items, including:

• ANY FOOD ITEM
• Any product missing the serial number or UPC.

In addition, we will only issue partial refunds for the return of certain items, including:

• Any item that is returned more than 30 days after delivery.
• Any Item that is not in its original condition: damaged or missing parts.

If you believe a product sold by Trailtopia has a condition or defect that might make it unsafe, please report this safety concern immediately by calling 1-507-226-8238